Booking terms

Last updated 9 September 2026

Some terms are still being finalised and are marked. This page is not yet in force.

These are the terms we work to when you book a move with Movers Brisbane in Brisbane, Queensland. They are written to be readable rather than clever. If anything here is unclear, ask us before you book.

1. Quotes and pricing

Every job includes a truck and two removalists. The small truck (25 m³) is $69.50 per half hour plus GST. The large truck (50 m³) is $74.50 per half hour plus GST. There is a two-hour minimum on every booking, and after that we bill in half-hour increments for the time the job actually takes. A travel fee applies and is shown in your written quote before you commit — [to be confirmed: travel fee basis and amount]. A quote is an estimate based on the details you give us; if the job turns out to be larger, or access is harder than described, the time and therefore the cost will change. We will tell you on the day if that looks likely.

2. What’s included

Both trucks come with two removalists, straps, trolleys and protective blankets, free shrink-wrapping, furniture disassembly and reassembly, and your furniture carried into the rooms you choose. Our standard goods in transit and public liability insurance is included. Packing, unpacking and storage are available as separate services — tell us at quote time so we can allow for them.

3. Your responsibilities

To keep your move on time and on budget, please:

• give us accurate details — addresses, floors, lifts, stairs, and anything unusually heavy or awkward;
• arrange access at both ends, including lift bookings, building move-in windows and body corporate approvals;
• arrange parking as close to the door as possible, and any council parking permit if the street needs one;
• pack anything you are packing yourself into sealed, labelled boxes that can be safely lifted;
• keep cash, jewellery, passports, medication and important documents with you rather than on the truck;
• empty and defrost the fridge and freezer the day before, and drain washing machines.

We may decline to move an item if we believe moving it would be unsafe for our crew or would damage the item, the building or the truck.

4. Items we do not carry

We cannot carry gas bottles, petrol or other flammables, garden and pool chemicals, or pets. Pets travel with you. Please set these aside before we arrive.

5. Insurance and damage

Your move is covered by our standard goods in transit and public liability insurance. Cover limits, the excess payable and what is excluded are [to be confirmed: cover limits, excess and exclusions], and will be set out in full before this page is in force. Items packed by you rather than by us may be treated differently by the insurer.

If something is damaged, tell the crew on the day so it can be noted while everyone is still there, then put it in writing to us by email with photographs. Claims must be reported within [to be confirmed: claims reporting timeframe], and the claims process is [to be confirmed: claims process and insurer].

6. Weather and delays

Our crews usually keep working in light rain, with blankets and wrap staying on your things. In heavy rain, lightning or any conditions we judge unsafe, we will pause and, if we have to, reschedule — usually to the next day. We are not responsible for delays outside our control, such as traffic, road closures, building access problems or weather, but we will always tell you as soon as we know.

7. Changes, rescheduling and cancellation

Let us know as early as you can if your date, address or the size of the job changes, and we will do our best to accommodate it. Rescheduling or cancelling requires [to be confirmed: notice period] notice. Cancellation and late-change fees are [to be confirmed: cancellation and change fees].

8. Payment

Payment terms, accepted payment methods and any deposit required to hold your date are [to be confirmed: deposit, payment methods and payment timing]. All prices on this site are per half hour and exclude GST unless stated otherwise.

9. Storage

We offer short and long-term storage. Storage is charged and governed separately from your move — [to be confirmed: storage rates, minimum period and access arrangements]. Storage terms will be provided to you separately before your goods go into storage.

10. Liability

In plain terms: we take responsibility for loss or damage we cause, subject to the insurance cover described above. We are not responsible for damage caused by things outside our control — goods that were already damaged or defective, items packed by you that were not packed adequately, or delays caused by weather, traffic or building access. Nothing in these terms excludes, restricts or modifies the consumer guarantees you have under the Australian Consumer Law, which apply regardless of what this page says.

11. Contact

Movers Brisbane, Brisbane, Queensland
Phone: (07) 5550 0139
Email: hello@moversbrisbane.com.au

Our legal entity name and ABN are [to be confirmed: legal entity name and ABN].